Last updated: 8/25/2026

By scheduling or using pet waste removal services from Plopkins (“Plopkins,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to the following Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

1. Services Provided

Plopkins provides residential and commercial property dog waste removal services, including weekly and bi-weekly recurring cleanup, one-time cleanups, and add-on services (such as deodorizing) as described on our website and pricing page.

Our standard process: we collect and bag waste from your yard, then place the closed bag(s) in your own trash receptacle. Plopkins does not haul waste off-site as part of standard service.

2. Service Area

Plopkins currently serves the San Antonio local area with service area expanding over time. We reserve the right to update our service area at any time.

3. Scheduling & Property Access

• Services are scheduled by route, not exact appointment time. We will provide a general service day; specific arrival times cannot be guaranteed.
• Service will be preformed between the hours of 8:00 AM and 8:00 PM.
• Customer is responsible for providing safe, unobstructed access to the yard on the scheduled service day (e.g., an unlocked gate or a gate code on file).
• If Plopkins cannot access the yard due to a locked or blocked gate, the visit will be marked as skipped and the regular fee will still apply, since our route and schedule are planned around that visit.
• We do not enter customer homes under any circumstance. Access must be available through an exterior gate or similar entry point.

4. Pet Safety

• Dogs must be kept indoors or otherwise safely secured (e.g., in a separate area) during the scheduled service window.
• If a technician arrives and a dog is present and not secured in the service area, the visit may be skipped for everyone’s safety, and the regular fee will still apply.
• Plopkins takes reasonable precautions to secure gates after service, but is not responsible for a pet escaping due to a pre-existing faulty gate or latch. If we notice a gate or latch appears damaged, we will notify you.

5. Yard Condition & Missed Waste

• Yards should be reasonably maintained (grass mowed, walkable, free of major debris) so waste can be located and removed effectively.
• Overgrown grass, heavy leaf cover, or debris may cause some waste to be missed. We will do our best regardless, and will pick up anything missed on the next scheduled visit once the obstruction is cleared.
• If your yard has not been serviced in approximately 4 or more weeks (new customers, lapsed service, etc.), our Initial Cleanup Fee applies. See our pricing page for current rates.

6. Missed Day Policy (Weather, Illness, Holidays & Other Circumstances)

From time to time, we may be unable to complete your scheduled service on its expected day. Here’s how we handle it:

Weather: We work through normal rain and typical Texas weather conditions. For customer and technician safety, we may skip or reschedule service during severe weather (e.g., thunderstorms, flooding, or extreme heat advisories).

Staff Illness: If your assigned technician is unable to work due to illness, we will do our best to send another available team member or reschedule your visit within a day or two.

Holidays: Plopkins does not provide service on Thanksgiving Day or Christmas Day. If your regular service day falls on one of these holidays, your visit will be made up on an alternate day — either later that same week or at your next scheduled visit.

Other Circumstances: Occasionally, a scheduled visit may be missed for other reasons beyond our control. When this happens, we will do our best to reschedule your service for another day that same week. If that isn’t possible, your visit will be skipped for that week, and we will make sure your yard is fully caught up at your next scheduled service.

No Refunds for Missed Days: Regardless of the reason, missed visits are not refunded — instead, we ensure your yard is fully serviced (all accumulated waste collected) at your next available visit, consistent with our monthly billing structure.

7. Billing & Payment

• Recurring service is billed monthly. A valid payment method must be on file to begin and maintain service.
• One-time cleanings are billed prior to any service being started.
• If a payment fails or becomes overdue, service will be suspended until the balance is resolved.
• Applicable Texas sales tax will be added to all invoices as required by law.

8. Missed Spot Reporting

If you notice waste that was missed during a scheduled visit, please contact us within 24 hours with a photo. We will schedule a free re-check or address it at your next visit.

9. Cancellations & Termination

• There is no long-term contract. You may cancel or pause service at any time.
• We request at least 24 hours’ notice for cancellations or schedule changes where possible, so we can adjust our route.
• Either Plopkins or the Customer may terminate service at any time.
• Refunds are not issued for billing periods already in progress and services will continue until the end of the paid service period unless Customer request otherwise.

10. Add-On Services

Add-on services (such as deodorizing) are billed in addition to your base recurring or one-time service, at the rates listed on our pricing page at the time of service.

11. Sanitation Practices

Our tools and equipment are sanitized between every property to help prevent the spread of bacteria and parasites between yards.

12. Photo Confirmation

As part of our standard process, we take a photo confirming your gate is securely closed at the end of each visit.

In addition, Plopkins may take photos and/or videos of your yard, service area, and our team performing service, for quality assurance and for use in our marketing and promotional materials. This includes our website, social media, advertising, and printed materials. We take reasonable care not to include personally identifying details (such as your house number, name, or exact address) in promotional content without your separate, explicit permission.

If you would prefer that photos or videos from your property not be used for marketing purposes, please let us know at signup, or at any time afterward, and we will honor your preference going forward. This does not affect the operational gate-confirmation photo described above, which is retained internally for service records only.

13. Communication

With your consent, we may send text messages and/or emails related to your service, including on-the-way notifications, completion confirmations, and account updates. You may opt out of text messages at any time by replying STOP.

14. Liability & Insurance

Plopkins is fully insured. We are not responsible for damage to lawns, landscaping, sprinkler components, or other property resulting from the normal, reasonable performance of our services. We take reasonable precautions on every visit to avoid damage or disruption to your property.

15. Right to Refuse or Discontinue Service

Plopkins reserves the right to refuse, pause, or terminate service for reasons including but not limited to safety concerns, non-payment, or unsafe conditions on the property (including aggressive animals not properly secured).

16. Privacy

Information you provide to us (name, address, phone number, email, payment details, and pet information) is used solely to provide our services and is not sold to third parties. See our [Privacy Policy] for full details.

17. Changes to These Terms

We may update these Terms from time to time. Updates will be posted to this page, and continued use of our services after a change constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Texas.

19. Contact Us

Questions about these Terms? Reach us at hello@Plopkins.com or 830-521-6960.